We are happy to announce the launch of a new and simplified version of our Refunds management system here.
Customer refunds requests from the different platforms and their contest by restaurant owners are time consuming and complex to manage.
We've tried to make this process smoother and faster :
- Automated contest for Deliveroo: Our technology allows for automatic contestation of each refundmade on Deliveroo only. If the refund contestation is unsuccessful, restaurants can make a second manual contestation within a maximum of 7 days.
- One place for all refunds charged to the restaurant: Refunded orders charged to restaurants will be displayed on Astro, for you to contest them if necessary here. Deliveroo auto-contest that fail appear on it as well
- Easy communication with Taster support: To contest a refund request, simply send the request to Taster support via chat from Astro. Make sure to include a photo of the contents of the order and the receipt, along with the order number, date, and the brand and platform involved.
- Detailed financial results: Restaurant can get the detail of each refund request or contest in their revenue invoice
To learn more about how to effectively manage refund requests and contest fraudulent claims, check out our detailed documentation here :
